Faunt Property Group
Privacy Policy
About this Privacy Policy
Faunt Estate Agent Pty Ltd T/As Faunt Property Group (“we”, “us”, “our”) is committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) (Act). We ensure that all officers, employees, and subcontractors understand and comply with their obligations under the Act through training, internal policies, and procedures designed to prevent misuse, interference, loss, unauthorised access, modification, or disclosure of personal information. This Policy applies to all interactions with us, whether in person, via telephone, email, correspondence, or through our website.
Purpose of this Policy
This Policy aims to:
- Provide transparency about the personal information we collect and hold
- Explain how and when we collect, use, disclose, and store personal information
- Outline the purposes for which personal information is collected
- Explain how you can access or correct your personal information
- Provide a process for making privacy complaints
- Explain when personal information may be disclosed overseas
- Enhance transparency in our operations.
Definitions
Personal Information
Information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive Information
Includes information about racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information, or biometric data.
Health Information
Includes information about an individual’s health, disability, healthcare services, or genetic data.
Collection of Personal Information
We collect personal information necessary to provide our real estate services, including but not limited to:
- Name
- Date of birth
- Residential and postal address
- Email address
- Phone numbers
- Occupation and employment details
- Financial information (e.g. employer, income, bank details)
- Details of family members or co-tenants
- Property ownership details
We collect information:
- Directly from you (forms, calls, emails, website)
- From third parties (e.g. credit agencies, employers, referees)
- From publicly available sources
We only collect sensitive information where:
- It is reasonably necessary, and
- You consent, or
- Required by law
You may deal with us anonymously where practical; however, this may limit our ability to provide services.
Use and Disclosure of Personal Information
We use personal information to:
- Assist with buying, selling, or leasing property
- Manage tenancy agreements and disputes
- Facilitate finance or bond processes
- Coordinate repairs and maintenance
- Meet legal and regulatory requirements
- Maintain client relationships
- Provide marketing communications
We may disclose your information to:
- Buyers, sellers, landlords, or tenants
- Legal representatives
- Financial institutions
- Insurance providers
- Utility providers
- Contractors and tradespeople
- Government authorities (e.g. Titles Registry, Residential Tenancies Authority)
- Real estate platforms and databases
- Service providers (IT, cloud storage, CRM systems)
- Law enforcement where required
We only disclose personal information:
- With your consent
- Where reasonably expected
- Where required or authorised by law
Overseas Disclosure
We may store or process personal information using cloud or third-party systems that operate overseas.
We take reasonable steps to ensure any overseas recipient complies with Australian privacy obligations.
Marketing
We may use your personal information to send you information about our services.
You may opt out of marketing communications at any time by contacting us.
Accuracy of Personal Information
We take reasonable steps to ensure your information is accurate, complete, and up to date.
Please contact us if your details change.
Security
We protect personal information through:
- Secure physical storage
- Password-protected systems
- Staff confidentiality agreements
- Controlled access to systems and premises
- Secure website protections
We regularly review our security measures and destroy or de-identify information when no longer required.
Your Privacy Online
Our website uses security measures such as encryption and firewalls.
We are not responsible for privacy practices of third-party websites linked from our site.
Access and Correction
You may request access to your personal information or request corrections.
- Requests will be acknowledged within 2 business days
- Access is typically provided within 10–20 business days
We may refuse access where permitted under the Act (e.g. legal restrictions, safety concerns).
If access or correction is refused, we will provide written reasons.
Contact Us
Faunt Property Group
📍 2 Pier Street, Urangan QLD 4655
📍 159 Adelaide Street, Maryborough QLD 4650
📞 (07) 4125 3255
📧 reception@fauntpropertygroup.com
🌐 www.fauntpropertygroup.com
Complaints
If you believe your privacy has been breached:
- Contact us directly
- We will acknowledge within 2 business days
- We aim to resolve complaints within 20 business days
If unresolved, you may contact:
Office of the Australian Information Commissioner (OAIC)
📞 1300 363 992
📧 enquiries@oaic.gov.au
📍 GPO Box 5218, Sydney NSW 2001
Review of Policy
This policy is reviewed:
- Annually
- After security incidents
- Following major business or system changes
- When legislation changes
The latest version is always available on our website.
Last Updated 08/04/2026
If you would like to talk in person, please schedule a call and we can start this process asap