Privacy Policy

Thank you for visiting our website. In order to maintain consistency, we have implemented a Privacy Policy at Faunt Property Group, aligning with the National Privacy Principles outlined in the Privacy Amendment (Private Sector) Act 2000. This policy ensures that we respect and protect all personal information you may provide to us for any services we perform for you. Please note that this policy may be updated periodically.

Information Collection and Usage

At Faunt Property Group, we only collect necessary information from you that is relevant to our operations.

Types of Data Collected:

If you are buying a property, we may ask for your name, address, and personal contact details to provide quality service and keep you informed about related information. The information you provide may also help us improve the services we offer and measure customer interest.

Lawful Collection:

• • Rest assured that Faunt Property Group is committed to collecting information in a lawful and fair manner, without being unreasonably intrusive. We provide all clients and customers with the option to “opt-out” of receiving promotional materials, whether it be electronically or in hard copy. If you do not wish to receive marketing information from us, please contact us, and we will promptly process your request.

What Data Do We Collect and Why

Purpose and Details

General Services:

• • Customers and Website Visitors Data: We may use your data when you submit an inquiry, make a customer service request, or register an account. This includes your contact information, such as name, address, mobile number, and email address. We may use this data to process transactions with you, authenticate you when you log in, and operate and maintain our services. Communication regarding services and support for technical issues may also utilize automated tools, chatbots, or other AI-based agents.
  • Customers and Guests’ Data: As a service provider, we access user data relating to employees of our customers and guest data on behalf of our customers. Data collected about guests includes their name, email, and phone number to provide our services, as well as commercial information such as reservation start and end dates. This data will not be used beyond what is necessary to provide our service as specified in our Terms of Service and will not be sold, retained, or disclosed unnecessarily.

Payments Services (through GuestyPay):

• • We collect and process certain personal and financial information to provide our payment services effectively, including:
  • Payment Details: Your credit or debit card information is securely processed by a third-party payment processor on our behalf. We do not store your full payment card details unless explicitly required and legally permitted (e.g., for recurring payments).
  • Bank Details: We may collect and process bank account information for specific transactions like payments to property owners or refunds.
  • IP Address: We may collect your IP address when using our services to secure transactions and prevent fraudulent activities.

All financial information is handled in accordance with applicable data protection laws, including GDPR and CCPA, and is used solely for facilitating payments, preventing fraud, and complying with legal obligations.

 

Data Security and Privacy Rights

We strive to ensure that all data collected is accurate and well-maintained at Faunt Property Group. We implement password controls for computer access and have policies in place to ensure the security of personal information. All information collected is processed, stored, and retrieved in accordance with legislative requirements.

• • Openness and Access: Any client or customer who has provided personal details to us has the right to access the information we hold about them. We are committed to responding to inquiries from clients and customers regarding their information, how it is used, and where or how it is disclosed. This information can be sought without the need to identify yourself.
  • Confidentiality: Wherever feasible, Faunt Property Group allows individuals to obtain information about our services confidentially without the need for identification.

Complaints and Contact Information

If you have a privacy complaint regarding the collection or use of your personal information, we aim to address it promptly. Faunt Property Group’s Principal/Licensee is responsible for handling privacy complaints.

To Submit a Complaint: Please email trent@fauntpropertygroup.com. We will ensure that your complaint is handled promptly and with discretion.

Summary of Key Points

• • Personal information is collected to enhance services and ensure compliance with legal obligations.
  • Data collection is performed in a transparent manner, with options for users to opt-out of marketing communications.
  • Detailed records of customer interactions allow us to provide tailored support and ensure satisfaction.
  • Any data-related inquiries or complaints can be directed to our privacy officer for immediate attention.